When the docs don't cover what you need, here's how to reach us.

## The in-app help assistant

The fastest route is the **help assistant** — the **?** in the top bar of the app. Ask it a question in plain language and it answers from this documentation. When it can't answer, it **escalates your question to the Regnora team**, who reply right there in the app and by email — so you don't have to switch channels or chase a separate ticket.

This is the best first stop for "how do I…?" questions, because it can point you straight to the relevant feature.

## Email

For commercial or account-level questions — billing, your plan, anything specific to your organisation — email [contact@regnora.com](mailto:contact@regnora.com).

## Helping us help you

Whichever route you use, a few details get you a faster answer:

- The **project** and, if relevant, the **gap analysis**, **document**, or **agent** you were working with.
- What you expected to happen, and what happened instead.
- A screenshot, if something looked wrong on screen.