Support

When the docs don’t cover what you need, here’s how to reach us.

The in-app help assistant

The fastest route is the help assistant — the ? in the top bar of the app. Ask it a question in plain language and it answers from this documentation. When it can’t answer, it escalates your question to the Regnora team, who reply right there in the app and by email — so you don’t have to switch channels or chase a separate ticket.

This is the best first stop for “how do I…?” questions, because it can point you straight to the relevant feature.

Email

For commercial or account-level questions — billing, your plan, anything specific to your organisation — email [email protected].

Helping us help you

Whichever route you use, a few details get you a faster answer:

• The project and, if relevant, the gap analysis, document, or agent you were working with.
• What you expected to happen, and what happened instead.
• A screenshot, if something looked wrong on screen.